Hello!

As an experienced Salesforce professional, I am eager to take my skills to the next level as a Solutions Engineer or Salesforce Consulting role. With a passion for problem-solving and a strong technical background, I am confident that I can excel in this position and make a valuable contribution to the team. I am excited to leverage my expertise to help customers find effective solutions that meet their unique needs.

Demo

Feel free to view a few demos I have created based on real-life examples.

Resume

EDUCATION

  • MS – Information and Communication Sciences – Ball State University July 2020

  • BA – Film and Media Production – Taylor University May 2019

TECHNICAL SKILLS

  • Salesforce Credentials: Certified Associate, Certified Administrator, Certified Scrum Product Owner, Financial Services Cloud, Business Specialist, Salesforce Double Start Trailhead Ranger

  • Infrastructure: Cisco, AWS, GCP, Azure

  • Languages: Python, Node.js, C++, HTML, CSS

WORK/LEADERSHIP EXPERIENCE

Offprem, Salesforce Project Manager (July 2023 - Present)

  • Partner with Offprem and Salesforce Account Executives to create $350k in additional ACV

  • Lead 40+ discovery and kickoff sessions tailored to each customer in the Financial Services vertical

  • Provide deep technical and business guidance to 15+ cross-cloud implementations

  • Focus on being a Financial Services Cloud and Marketing Cloud expert to customers

  • Develop relationships with key accounts through building trust with CEOs, CIOs

Salesforce, Associate Success Manager (July 2021 - Present)

  • Partner with Success Leaders/Account Executives to drive value at companies totaling $125M AOV

  • QSR (Quarterly Success Reviews) with operating companies of insurance companies to review KPIs

  • Contributed to a record-low attrition rate resulting in 150% of plan

  • Lead a $400k renewal by providing guidance in Marketing Cloud through value mapping

  • Developed a net new product owner role designed to own 13 Salesforce instances across an enterprise

  • Lead value realization of $1B+ revenue customers through technical and business discovery

  • Build demo assets for other Success Managers to use to drive product adoption

  • Create events for customers that partner with Product teams to drive adoption for 200+ attendants

Salesforce, Associate Success Guide (July 2020 - July 2021)

  • Influence $18.2M of Salesforce business resulting in a 5% customer login rate increase

  • Partner with AEs, RVPs, SEs, and SMs to develop better customer experiences

  • Achieved a 33% call conversion rate, 27% higher than the team average

  • Average 14 consultative customer calls per month with key decision makers (CEO, CTO, Directors)

  • Proactively identify technical issues regarding public clouds (AWS, Azure, GCP, Heroku), and APIs

  • Create and design enablement documentation for new members of the team

Natural Nature, Co-Founder and Developer (September 2018 - August 2020)

  • Operate and maintain Amazon Alexa skills for 1500 users per month

  • Solve technical issues while listening to customer feedback resulting in a 0% error handling rate

  • Devise and push updates from AWS S3 based on what audio was streaming the most

  • Scale content delivery for more than 50GB/month through AWS CloudFront resulting in cost savings

Ball State University, Muncie, IN (August 2019 – July 2020)

  • Built and deployed web pages for 40M yearly pageviews across the whole domain

  • Developed an action plan for a unified upload document on technical details pertaining to YouTube

  • Diagnosed issues that arise with tracking and answering ServiceNow tickets

  • Educated team members on best practices for video while using the Adobe Suite

AWARDS/ACTIVIES

  • Salesforce - Accelerate Leadership Program (2023)

  • Salesforce - RISE - Readying Internal Solutions Engineers - Graduate (2022)

  • Salesforce VetForce - Volunteer Executive Committee Member (2021, 2022, 2023)

  • Ball State University - IEEE and ITERA Member (2019, 2020)

  • Taylor University - Crystal Pillar (2020)

  • Taylor University - Excellence in Leadership (2017, 2018, 2019)

Contact

If you have interest in hiring me, please send me a message on LinkedIn or email!